Platform - guest memory

Every visit remembers the last.

Allergies, wine loves, past orders, pacing preferences - captured once, quietly, and carried forward every time the guest returns. No awkward re-asking, no forgotten intolerances.

What is remembered

Allergies & intolerances
Marked at the highest priority, surfaced on the ticket before the kitchen fires anything.
Preferences
Wine loves, dish preferences, celebration notes, dietary style.
Past orders
What they had last time, what they left on the plate, what they praised.
Pacing
Relaxed, brisk, or business - carried into how the evening is timed.

Guest profile

M. and Mme. R - fourth visit

Live

AllergyShellfish - hard avoid, no shared oil

LovesChablis, aged Barolo, dark chocolate

PacingRelaxed. Rarely finishes before 10:30 PM

Last visitSix-course tasting, Sept 14 - praised the turbot

OccasionWedding anniversary, ninth

Privacy and data handling

Personal by definition.

Guest memory involves personal information. It is treated as such.

Encrypted at rest

Guest records and health-related preferences are stored encrypted, with restaurant-scoped access.

Scoped access

Only staff on your floor for tonight's service can see a guest's file. Access is logged.

Guest-owned

A guest can request a full copy of their record, or ask for it to be erased. Both are supported.